Ryanair releases positive customer service statistics for August


Ryanair has released its August customer service statistics which revealed that 90 per cent of the airline’s flights arrived on-time.


From over 57,000 flights, Ryanair stated that 90 per cent of these arrived at their destination on-time.


Other notable statistics released by the low-cost carrier state that less than one complaint per 1,000 customers was recorded, there was less than one bag complaint per 1,000 customers, and over 99 per cent of all complaints were answered within seven days.


Robin Kiely, head – communications at Ryanair, commented: “Ryanair carried over 10.4 million customers in August with 90 per cent of our 57,000 flights arriving on-time as we continued to improve our customer experience.


“All Ryanair customers can now also book their flights even earlier on our improved website and app with mobile boarding passes, carry a free small second carry-on bag, enjoy allocated seats, avail of our Family Extra and Business Plus services, and use their personal electronic devices at all stages of their flight, as we continue to deliver so much more than just the lowest fares – with much more to come.”


For summer 2015 Ryanair operates 10 routes to/from Pafos International Airport, including a new route to Rome and extra flights to/from Athens and London, which are expected to deliver 650,000 travellers to Cyprus.