Following the tragic events in Tunisia, TUI has offered alternative flights for those who no longer want to travel there for their holidays. Among the alternative flights is a route from Bristol to Cyprus.
TUI has recently released the following statement: “We are working around the clock to handle a continuously moving and challenging situation and would like to extend our deepest sympathies to the friends and family of those involved.
“Whilst our priorities remain to provide every support to the families who lost loved ones in Friday’s (June 26, 2015) incident, caring for the injured and bringing home customers from Tunisia who wish to return, we are also constantly reviewing the situation and updating our response accordingly.
“This includes updates to our customer policy and helping customers who no longer want to travel to Tunisia to find other holidays.
“We can confirm that we will be extending the cancellation of all our holidays to Tunisia up to and including July 9. Customers travelling to Tunisia in this period will be given the opportunity to amend their holiday free-of-charge to any of our destinations or receive a full refund.
“Furthermore, customers planning to travel to Tunisia at any time up until the end of the summer season (October 31) will be able to amend their holidays free-of-charge to any of our destinations.”
TUI, through Thomson and First Choice, has now offered 15 new flights from airports across the UK, with a new route from Bristol to Cyprus among them. In addition to customers being able to amend free-of-charge, those choosing these new flights can expect to be offered a £50 discount per person.
TUI also mentioned that owing to the unprecedented volume of calls experienced by its customer service centre they can currently only take calls from those who have holidays booked to Tunisia in July. For customers travelling between August and October they are encouraged to visit their local Thomson or First Choice retail shop or call from July 6.
“The whole of Thomson and First Choice are deeply shocked and truly saddened by the events and we are grateful to our staff on the ground and in the air and the emergency services who are working hard in an incredibly challenging environment,” concluded the statement from TUI.