Wizz Air has announced that from May 2015 it will introduce allocated seating to enhance customers’ travel experience and satisfaction.
On selected routes from May 4, 2015 and across all Wizz Air routes from May 19, 2015, customers can expect to receive automatic free allocated seating, which will become part of the booking process from April 8. Wizz Air will allocate neighbouring seats to passengers travelling together on the same booking where possible.
Customers can change their free seat allocation and choose a different seat for a fee, starting from €1 on the carrier’s official website or on Wizz Air mobile applications any time up until three hours prior to flight departure. Preferred seats, such as front row seats for quick disembarking or seats with extra legroom, can be reserved for a higher fee upon availability on a first come first served basis.
Wizz Air’s allocated seating will be piloted on selected routes (Budapest-Barcelona, Katowice-London, Bucharest – Dortmund) from May 4 and subsequently rolled out on all of Wizz Air’s 360 routes from 110 airports across 37 countries from May 19.
Customers with seats booked prior to April 8 for flights with allocated seating will be assigned a seat at the time of check-in, while passengers with existing bookings including Wizz Xtra legroom and Wizz Reserved Seat services can expect to be able to select their seats of choice at no additional cost.
Passengers with Wizz Premium and Wizz Privilege Pass memberships will be able to select any seat for free and also continue to enjoy Priority Boarding to avoid queues. From April 8 Wizz Air is expected to also lower the Priority Boarding fee to €2.
“I am delighted to share this major improvement for our customers that comes as part of our constant development of better services and processes,” commented György Abrán, chief commercial officer at Wizz Air. “Consumer satisfaction was at the core of our mission when we launched the airline over 10 years ago and continues to steer our actions every day.
“I am convinced that airlines’ trend to re-introduce seat allocation accurately reflects what consumers now value most when travelling: an affordable airfare and a comfortable and hassle-free experience. We have 180 seats on each of our 55 A320 aircraft and from November we will have 230 seats on our new A321 aircraft. Our new seat allocation comes as part of a number of planned experience upgrades in 2015 which we will announce very soon.”
Wizz Air currently connects Larnaka with Sofia (Bulgaria), Belgrade (Serbia), Budapest (Hungary), Katowice (Poland), Warsaw (Poland), Vilinus (Lithuania), Kiev (Ukraine) and Bucharest (Romania).